![]() ![]() Check your Trusted List.Ĭopy the connection log to a text file or email to assist in troubleshooting when contacting your FTP or Web service provider or the Globalscape support team. Verify that your certificate has not expired. You must accept the server’s certificate when prompted during a connection attempt, otherwise the client will not connect as desired. You may have to notify the server administrator as not all servers will auto-accept client certificates upon their first connection attempt. Verify that your Certificate was added to the server’s Trusted List if the server requires client certificates upon connect. Verify the SSL connection type on the Site Properties Type tab is the correct SSL mechanism supported by your server. Some servers require that SSL connections use a dedicated port, such as 990. Verify that the server you are connecting to supports SSL connections. ![]() If you are having difficulty connecting to your FTP server or HTTPS over SSL, refer to the following checklist for help.
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